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Privacy Policy

Privacy Policy

This privacy policy applies to the kbcdindia.com app (hereby referred to as “Application”) for mobile devices that was created by KBCD (hereby referred to as “Service Provider”) as a Free service. This service is intended for use “AS IS”.

Information Collection and Use

The Application collects information when you download and use it. This information may include information such as

  • Your device’s Internet Protocol address (e.g. IP address)
  • The pages of the Application that you visit, the time and date of your visit, the time spent on those pages
  • The time spent on the Application
  • The operating system you use on your mobile device

 

The Application does not gather precise information about the location of your mobile device.

 

The Service Provider may use the information you provided to contact you from time to time to provide you with important information, required notices and marketing promotions.

 

For a better experience, while using the Application, the Service Provider may require you to provide us with certain personally identifiable information, including but not limited to [email protected]. The information that the Service Provider request will be retained by them and used as described in this privacy policy.

Third Party Access

Only aggregated, anonymized data is periodically transmitted to external services to aid the Service Provider in improving the Application and their service. The Service Provider may share your information with third parties in the ways that are described in this privacy statement.

Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

 

The Service Provider may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when they believe in good faith that disclosure is necessary to protect their rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with their trusted services providers who work on their behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement.

Opt-Out Rights

You can stop all collection of information by the Application easily by uninstalling it. You may use the standard uninstall processes as may be available as part of your mobile device or via the mobile application marketplace or network.

Data Retention Policy

The Service Provider will retain User Provided data for as long as you use the Application and for a reasonable time thereafter. If you’d like them to delete User Provided Data that you have provided via the Application, please contact them at [email protected] and they will respond in a reasonable time.

Children

The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.

The Application does not address anyone under the age of 13. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. In the case the Service Provider discover that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider ([email protected]) so that they will be able to take the necessary actions.

Security

The Service Provider is concerned about safeguarding the confidentiality of your information. The Service Provider provides physical, electronic, and procedural safeguards to protect information the Service Provider processes and maintains.

Changes

This Privacy Policy may be updated from time to time for any reason. The Service Provider will notify you of any changes to the Privacy Policy by updating this page with the new Privacy Policy. You are advised to consult this Privacy Policy regularly for any changes, as continued use is deemed approval of all changes.

 

 Location Access Policy : 

1. Data Collection and Usage
Our app collects location data for the following purposes:

  • Driver Location for Passengers: To provide passengers with real-time updates on the driver’s location for transparency and security.
  • Passenger Location for Drivers: To ensure smooth pick-up and drop-off, enabling seamless and secure commute management.

This location data is critical for smooth transmission, enhanced commute experience, and to maintain transparency and security for all users.

2. Data Sharing
We do not share any location data or other personal data with any third party. All data collected is used solely for app functionality and user experience improvement.

3. Data Retention Policy

  • Location data is automatically deleted after 90 days to maintain user privacy and comply with data minimization principles.

4. User Rights

  • You have the right to access, update, and delete your personal data. For further assistance, please contact us using the details below.

5. Contact Information
If you have any questions about this privacy policy, please contact us at:

6. Updates to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page, and we encourage users to review this page periodically for updates.

Foreground Service Usage Declaration

1. Purpose of Foreground Service
The app uses a foreground service for the following purposes:

  • Real-Time Location Updates: Continuously tracks the driver/passenger’s location during active trips to ensure accurate navigation and safety.
  • Route Navigation Assistance: Provides real-time navigation instructions to the driver for pickup/drop-off points.
  • Trip Safety and Monitoring: Monitors trip progress, including arrival, waiting, boarding, and deboarding times.
  • System Health Tracking: Tracks the device’s battery and system health to prevent trip disruptions due to technical failures.

2. User Benefits

  • Accurate navigation for seamless commutes.
  • Notifications for pickup/drop updates.
  • Enhanced safety through continuous trip monitoring.
  • Transparency with exact ETAs (Estimated Time of Arrival) for passengers.
  • Prevention of disruptions due to low battery or technical issues.

3. Technical Justification

  • Continuous Location Access: The app requires uninterrupted location access during trips, even when the app is minimized or in the background.
  • Battery Monitoring: Helps manage power consumption and ensures sufficient battery for trip completion.
  • Critical Trip Data: Collects necessary trip data such as waiting times, boarding times, and deboarding times for accurate records.

4. User Control

  • The foreground service only runs during active trips.
  • A clear notification is displayed when the service is active, showing trip progress and location tracking status.
  • Users can stop the service at any time by ending the trip.
  • The service automatically stops when the trip ends, ensuring minimal resource usage.

Background Location Usage Declaration

1. Purpose of Background Location Access
The app collects background location data for the following purposes:

  • Driver and Passenger Tracking: To ensure passengers can track the driver in real-time during the trip.
  • Pickup and Drop Coordination: Enables precise pickup/drop by sharing location details between drivers and passengers.
  • Emergency Handling: Facilitates rerouting and safety during unexpected situations like cab breakdowns or trip changes.

2. Data Retention Policy

  • Location data is stored securely and automatically deleted after 90 days.
  • Location data is only used for active trips and is not processed outside the scope of trip management.

3. User Transparency and Privacy

  • Users are informed about location access at all times via clear notifications.
  • Location access permissions are requested explicitly, and users can revoke permissions at any time.
  • The app’s privacy policy clearly outlines how location data is collected, stored, and used.


Push Notifications

We use push notifications strictly to inform users about important alerts and updates related to their activities within the app. These notifications are designed to assist users by providing timely and relevant information such as trip updates, schedule changes, or important alerts. Please note:

  • We do not use push notifications for any form of advertisements or promotional content.
  • Notifications are solely for the purpose of improving user engagement and providing necessary updates.

App Activity Tracking

We track user activity within the app, such as screen usage and interactions, to ensure optimal app functionality and improve user experience. Please note:

  • This data is collected only for analytics and performance enhancement purposes.
  • The information helps us identify areas for improvement and refine app usability.
  • All collected data complies with applicable data protection and privacy regulations.


Your Consent

By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by us.

Contact Us

If you have any questions regarding privacy while using the Application, or have questions about the practices, please contact the Service Provider via email at [email protected].